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Terms of Service

Terms of Service

Last updated: 12 October 2026 · v2.0

1. Introduction

TATA E-Commerce (operating the digital platform tatakw.com, hereinafter "TATA" or "the Platform") is a Kuwait-based integrated platform that enables merchants to run their online stores, customers to purchase from them, drivers and delivery companies to fulfil orders, and content creators (influencers) to provide marketing services in a structured and documented way.

By using the Platform in any role (merchant, customer, driver, or influencer), you agree to all of the Terms set out below. If you do not agree with any term, please stop using the Platform.

2. Definitions

  • Merchant: any natural or legal person licensed in the State of Kuwait who uses the Platform to list and sell products or services.
  • Customer: any person who uses the Platform to browse and buy from merchant stores.
  • Driver: any natural person (Kuwaiti) or licensed delivery company that fulfils delivery orders via the Platform.
  • Influencer: any content creator holding a valid CITRA licence who uses the Platform to provide marketing services.
  • Subscription: the fee a merchant pays to use the Platform (currently: 150 KWD annually for the base plan, 10 KWD monthly or 50 KWD annually optional add-on for TATA AI Pro).

3. Registration and account

Every user agrees to provide accurate and complete information at registration, and to update it when it changes. The user is responsible for the confidentiality of their login credentials and for any activity under their account. TATA may suspend or close any account that provides misleading information or is used in violation of law.

4. Merchant obligations

  • Submit the required official documents (commercial registration, Ministry of Commerce licence, activity-specific professional licences, owner civil ID, signature authorisation, IBAN letter) and keep them current.
  • Sell only lawful products and services; comply with Kuwait law and consumer protection regulations.
  • Display accurate product information (name, description, price, images, ingredients, dates for perishables).
  • Fulfil orders within the announced timeframe and honour the published refund policy.
  • Do not use the Platform for unlawful activities (money laundering, fraud, prohibited goods).

5. Fees and payments

  • Merchant subscription: 150 KWD/year base. TATA AI Pro 10 KWD/month or 50 KWD/year (optional).
  • Delivery commission: does not exceed the ceiling set in Ministerial Decision No. 109/2026 (17%).
  • Electronic payment: via a licensed payment service provider (MyFatoorah). Gateway fees follow the provider's rates and are disclosed transparently.
  • Merchant and driver payouts: within 14 days of settlement period close, per Decision 109/2026.

6. Customer obligations

  • Provide accurate contact and delivery details.
  • Pay for orders in full at electronic checkout or at pickup (if cash is chosen).
  • Do not use the Platform fraudulently (e.g. abusing welcome coupons with fake phone numbers).

7. Driver and delivery company obligations

Individual drivers and licensed delivery companies agree to comply with the relevant Ministerial Decisions (No. 893/2026 for individual drivers, No. 109/2026 for electronic delivery work) and to deliver safe and respectful service. The driver bears full responsibility for their conduct during delivery.

8. Influencer obligations

  • Hold a valid CITRA licence.
  • Comply with Decree-Law No. 10/2026 on Digital Commerce, including clear disclosure of sponsored content (tag "ad" or "collaboration").
  • Deliver the agreed content within the agreed timeframe.
  • Honour the e-signed contract (full name + timestamp + IP), legally binding under Decree-Law No. 20/2014 on Electronic Transactions.

9. Intellectual property

All intellectual property rights in the TATA Platform (design, code, logo, content) are owned by TATA E-Commerce. Content uploaded by merchants or influencers (products, images, descriptions) remains the property of its owner, with TATA granted a non-exclusive licence to display it via the Platform.

10. Limitation of liability

TATA's role is limited to providing the technology infrastructure, payment intermediation, and settlement. TATA is not a direct party to sales contracts between merchants and customers, nor does it guarantee the quality of products or services provided by merchants. Merchants bear full responsibility for their products to their customers. TATA commits to providing dispute resolution and refund mechanisms per its published policies.

11. Changes to terms

TATA may update these Terms at any time. Material changes will be notified by email at least 30 days before taking effect. Your continued use of the Platform after the effective date constitutes acceptance.

12. Governing law and disputes

These Terms are governed by the laws of the State of Kuwait. Any dispute is first referred to amicable settlement via customer support. Failing that, Kuwaiti courts have exclusive jurisdiction.

13. Contact

For any question about these Terms, please contact support@tatakw.com.

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